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Minimum Password strength requirements
For security reasons, your password must meet the following minimum requirements:
- Minimum length: 8 characters
- The passwort can not be an email address
- It must contain characters from at least 2 of the following character sets:
- Letters (A-Z,a-z)
- Digits (0-9)
- special characters (e.g. *,.$!% etc.)
Imprint
Marketagent.com online reSEARCH GmbH
Mühlgasse 59
2500 Baden
Support: Monday to Friday, from 08:00 AM to 05:00 PM (CET)
Phone: +43 2252 - 909 009
For questions and inquiries please refer to: info@marketagent.com
Legal form: Gesellschaft mit beschränkter Haftung (GmbH)
Head office: 2500 Baden
Media owner: Marketagent.com online reSEARCH GmbH, 2500 Baden
Statutory regulations: Trade regulations, www.ris.bka.gv.at
Voluntary codes of conduct: www.guetezeichen.at
Business name: Markt- und Meinungsforschung
Managing director: Thomas Schwabl, 2500 Baden
Member of WKO: Fachgruppe Information und Consulting
Supervisory authority: Baden Bezirkshauptmannschaft
Business purpose: Markt- und Meinungsforschung
UID-Nr.: ATU 517 84 902
Commercial register Nr.: 206987v
Commercial register court: Landesgericht Wiener Neustadt
DVR-Nr.: 3000570
ANKÖ Firmencode: 94937
Terms and conditions
Marketagent ist ein Service der Marketagent.com online research GmbH
1) Subject matter
Volunteer survey participants acquire bonus points by actively participating in interviews/surveys of Marketagent. The survey participants have to decide whether and how often they would like to attend interviews/surveys. The participant receives expense compensation for both. Any taxes or charges resulting from reimbursement of expenses must be assumed by the survey participants.
2) Contract basis and validity of the GTC
Each survey participant accepts his/her registration with the present Terms as binding. Only these Terms and web sites referred to therein are content of the contractual relationship between the survey participants/volunteers and Marketagent. In practice the current version of Marketagent Terms and Conditions, published on this page, applies. Registered participants will receive a notification on changes to the Terms and Conditions via email.
Changed Terms shall be deemed approved, if the respondents do not object in writing or by email. In doing this, Marketagent explicitly informs the survey participant on all the consequences. The objection must be received within 14 days after the notification on changes by Marketagent. Otherwise, the new rules are adopted. The submission of the objection is confirmed by Marketagent and results in a resolution of the contract by Marketagent.
3) Eligibility and disqualification
To take part in polls/surveys of Marketagent, the following conditions must be met:
- These Terms and Conditions must be recognized.
- Participation is only allowed to private persons, who are not using the services of Marketagent for commercial purposes.
- In order to become a participant at Marketagent, you must be at least14 years old or have a consent from your guardian.
- Participation is currently possible only for persons with actual residence in Austria, Germany, Switzerland, Australia, Czech Republic, Hungary, Slovenia, Italy, Slovakia, Croatia, Serbia, France, Poland, Bulgaria, Netherlands, Belgium, United States of America, United Kingdom, Romania, Turkey, Russia, Belarus, Norway, Albania, Montenegro, Bosnia and Herzegovina, New Zealand, Canada, Spain, Ireland, Mexico, Colombia, Argentina, Chile, Peru, Ecuador, Guatemala, Sweden, Bolivia, Dominican Republic, Portugal, Brazil, Greece, Denmark, Finland, Honduras, Republic of South Africa, Venezuela, Nigeria, Paraguay, Latvia, Nicaragua, Estonia, Lithuania, Malta, Uruguay, Costa Rica, El Salvador, Luxembourg, Panama, Puerto Rico, India, Philippines, Kenya, Singapore , Israel, Pakistan, Ghana, Cameroon, Uganda, United Arab Emirates, Namibia, Qatar, Ukraine, Kuwait, North Macedonia, Senegal, Democratic Republic of the Congo, Ivory Coast, Hong Kong, Rwanda, Indonesia, Malaysia, Cyprus, Taiwan, Bangladesh, Angola, Kazakhstan, Moldova.
- The participant/respondent is committed to provide correct information upon registration. Identity may be checked by Marketagent in form of a copy of the passport.
- These information are especially indispensable necessary for the delivery of money transfer.
- Only one registration per participant is permitted at Marketagent.
- The individual access right of each participant is not transferable.
- Margetagent.com reserves the right to decline participants after completing registration.
4) Selection of survey participants
If more than the required number of respondents matches the criteria for a survey/poll, the choice is random. The number of bonus points does not matter in the selection. A right to participate in polls/surveys within a given time does not exist. Marketagent reserves the right, without giving any reason to invite any or all participants to surveys in accordance with the time and scale that is determined as necessary by Marketagent.
5) Remuneration for participating in surveys
Marketagent rewards participation in interviews/surveys with bonus points. The number of points per project will be determined by Marketagent, depending on the survey and its scale, and upmost binding for all participating subjects. Entitlement to a payment, apart from the redemption of bonus points, does not exist. Your decision is final.
The valid compensation expense is published under the menu item "Compensation Overview" and will vary depending on each survey and its length. A claim for compensation is only fully completed and usable, when surveys arrive at Marketagent. You can claim compensation from Marketagent for interview participation, only if the associated data have been received by us.
Marketagent paid to participate in polls / surveys under the current compensation program. The payment for the participation by each participant that is specified in the invitation/introduction and his/her form of compensation is determined according to the chart on the Marketagent website.
Marketagent reserves the right to adjust the amount of compensation. The change in the level of remuneration is published by Marketagent on the website under the menu item "Compensation Overview ".
The collection of bonus points is possible by taking part in polls and other surveys of Marketagent. Other options (such as the spiking of the account by cash payments) do not exist. Bonus points will remain valid for 2 years.
6) Remuneration for the hiring of third parties
Additional fees may be obtained through the recruitment of third parties by the respondents. A third person has been recruited by a survey participant, if the third person names at least one existing participant as a reference, who actively participates on Marketagent. The payment will be made in a single transaction to the points account of the survey participant. The amount is published on the website, under the menu item "Compensation Overview". Bonus points will remain valid for 2 years.
7) Payout
Payment of the balance of the survey participant, if the participant wishes, can be fully or partially transferred to a bank account or via other payment alternatives, offered by Marketagent. The payment to a bank account is made by bank transfer or other forms of payment. For the current alternative payment offers, please see the website under the menu item "Exchange Market".
The credit remains in force, unless the participant does not decide on which actions to. The minimum number of points per transaction is fixed to 200 points (= € 2, -). Should the participant paying a credit balance is less than € 15, - to his bank account, so Marketagent of a processing fee of € 1, - charged. The credit will be subject to less handling fee within 4 weeks of the intended use. Transfers from € 15, - charges paid. Transfers to the account of one of our donation partners are exclusively free of charge. Marketagent undertakes to never exclude or prefer any participant, due to their account balance.
A package of bills or bank statements is not provided. Bank transfers or payment orders are proof of payments made by Marketagent. Each time, the current state of credit can be accessed via the homepage under the menu item "Balance". Marketagent does not guarantee for the accuracy of the information. Objections by the participant, regarding paid or not paid amounts must always be submitted in writing.
8) Figures provided
If a participant deliberately falsified the results of a project, e.g. submitted false information upon registration or in a survey/collection, and repeated application with different email addresses, or gives his password, Marketagent reserves the right to exclude that survey participant volunteer. The damage caused by the conduct of the participant/subject is at the expense of his previously earned bonus points. Marketagent reserves the right to the assertion of further damages.
Each registered participant/respondent may have only one account and is obligated to treat its credentials (username and password) as confidential. He/she is held accountable by Marketagent for the use of his user name and password.
If the password is used without authorization, the participant/volunteer is required to inform Marketagent and/or immediately change its password in the survey participant’s question field. Changes of the user data are to be immediately entered by the survey participant.
9) Disclosure of information
The participant agrees that the information obtained by the polls and surveys is stored or handed over to third parties.
10) Update and change personal data
When changing his/her personal data, each survey participant has to make modifications to his profile on our website on his/her own. If no changes are communicated, documents/profits and bank transfers are considered as received by the survey participant in question, as if they were sent to the survey participant’s last known address or transferred to the bank. Regardless, all survey participants/subjects are even annually invited to update their registration information via email.
11) Privacy Policy
Your personal information is kept confidential and always evaluated anonymously. Our customers only receive the results of the survey they commissioned and never your personal information. Marketagent customers are only interested in cumulative data.
Personal information is collected, processed and used in accordance with the provisions of the European General Data Protection Regulation (GDPR). The data collected is being processed and used by Marketagent only to the extent necessary for conducting market surveys and as allowed by law. Your participation in our market and opinion research panel is completely voluntary and you can end it at any time without giving reasons. By registering with the Marketagent market and opinion research panel, you agree to let us use your information to the extent specified in our Privacy policy. Your personal information is used in good faith and in a legal way, our Privacy policy is an integral part of our Terms and Conditions and you can review and download it here:
In case of legal disputes, the data is kept until a valid ruling is made. Information needed for the purpose of participant complaints or for legal obligations is excluded therefrom. When those reasons cease to exist, the information is deleted.
12) Obligations of the subjects / participants
The participant/subject has to
- keep his/her user data (especially the password) secret and prevent unauthorized usage in any way,
- avoid and prevent any improper usage of his/her user data,
- immediately report any suspected misuse of his user data to Marketagent.
Marketagent will not be liable for technical malfunctions and their causes are not the responsibility of Marketagent. Marketagent is not liable for damages resulting from acts of third parties and in event of natural disasters.
Marketagent is only liable in accordance with the law, in case of intent or gross negligence. Liability for slight negligence is excluded.
Links, banners and alike shall not imply endorsement of third parties and their services by Marketagent. Marketagent is not responsible for the content of sites, including prices and availability of products from third parties, even if they are referenced via hyperlinks, banners or otherwise. Marketagent expressly disclaims any responsibility for the content or opinions that are accessible via links through Marketagent. The responsibility lies exclusively in the domain of the operator.
Marketagent is only liable for the reasonable predictable damage. Furthermore, Marketagent is never liable for consequential damages, indirect damages, not savings, lost profits, interest, losses and damages from third-party claims asserted against the participants.
13) Spamming
The participant/respondent agrees to the recruitment of unknown third persons and to never address them without asking (so called spam), or by email or by phone or fax. This is especially true for public discussion areas on the Internet, such as newsgroups, mailing lists, etc. This improper conduct also damages Marketagent. We therefore reserve the right to exclude participants due to gross violations of the services. In the event of a breach of this commitment, the participants will be excluded from participation in Marketagent with immediate effect. The accumulated credit is eliminated. All costs and expenses incurred by Marketagent because of such an infringement shall be borne by the participants. The claiming of further damages remains unaffected.
14) Term and Termination
You can always unsubscribe from the services of Marketagent. This holds no disadvantages for you. Regarding your credit score, you can still access it for 14 days after the canceling your subscription.
According to the principle of fairness Marketagent can also terminate participation in service, if here is reasonable doubt that a breach of this Agreement has occurred without giving reasons. The previously accumulated credit can still be accessed within the next 14 days (unless different arrangements by these Terms and Conditions), provided that no breach of the Terms and Conditions has occurred. Cancellations must be submitted in writing or by email, or made directly on the Marketagent site.
15) Choice of law, Jurisdiction
The contracting parties agree to the application of Austrian Law, in general Regulations of the General Civil Code applies. For consumers from the EU, their national consumer law applies, unless the relevant Austrian laws are more favorable to the consumer.
For contracts with companies, our registered office is determined as agreed jurisdiction.
For contracts with consumers, residents of one of the EU Member State, we also recognize the court of the customer's residence. The jurisdiction over consumers outside the EU is governed by the law.
16) Language
The contracts and all other information on customer services, data and handling of complaints are available in German, French, Slovenian, Czech, Hungarian, Italian, Slovakian, Croatian and English.
17) Place of company's business
Contracts with other companies are made at our company’s seat.
18) Warranty
The warranty applies based on statutory provisions.
19) Other
We accept the "Internt Ombudsmann" as an Out-of-Court Conciliator. For further questions regarding conciliation, please contact our customer support: info@marketagent.com or the "Internet Ombudsmann": www.ombudsmann.at.
Voluntary Code of Conduct: www.guetezeichen.at
To view the PDF-Version of our terms and conditions you can use Adobe Acrobat Reader:
Privacy notice
Your data is absolutely safe in our hands. The protection of your personal data, information and opinions is our first priority. For that you have trust in us means a lot to us and we will therefore make every effort to get it.
All the data you provide will be kept strictly confidential. There is no connection between the analysis data and personal information.
We guarantee that from the analysis data no individual identification can be withdrawn. Our clients are only interested in information of larger collectives (e.g. female Tyrol between 20 and 29).
never, never, never, never
- We never provide your e-mail address to our customers. You will be only contacted directly by us to participate in our surveys.
- We will never contact you on advertising purposes. We will never try to sell anything to you. It is only your opinion we are interested in.
- Your provided information and opinion will never be published linked up with your name or your address data. Our customers are solely interested in aggregated data.
- The participation in surveys will never be obligatory.
!!! Your privacy is our priority !!!
Details of our Privacy Policy (Data Security)
Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.
I) Privacy policy
We consider the protection of your privacy and personal data highly important and we guarantee that we observe the provisions of the EU General Data Protection Regulation (GDPR) and all supplementary legal provisions (TKG 2003) when making available our services. Below you will find detailed information on the handling of data, safety measures that we have implemented, as well as rights that you are entitled to acc. to the GDPR. For Citizens of California all rights granted by the California Consumer Privacy Act 2018 (CCPA), for citizens of Colorado all rights granted by Colorado Privacy Act - Colo. Rev. Stat. § 6-1-1301 et seq. (2021 S.B. 190)- within the Colorado Consumer Protection Act (effective by July 1st 2023), for citizens of Connecticut all rights granted by Connecticut 2022 S.B. 6 (Personal Data Privacy and Online Monitoring, effective by July 1st 2023), for citizens of Utah all rights granted by Utah 2022 S.B. 227 (Utah Consumer Privacy Act, effective by December 1st 2023), for citizens of Virginia all rights granted by Virginia
2021 H.B. 2307/2021 S.B. 1392 (Consumer Data Protection Act, effective by January 1st 2023), can be exercised. The details of our services compliance with preceding regulations are described in this Privacy
Policy and in our Terms.
II) Services
Marketagent.com online reSEARCH GmbH provides its services according to the terms and conditions specified below, and the freely accessible areas provide you with the appropriate information. The “survey panel” area allows you to participate in market research projects after you have completed the registration process, and to collect Marketagent bonus points that may be exchanged for benefits-in-kind. Generally, you may use our services free of charge and the personal data collected in the process is used only to enable you to participate in the projects.
1. Personal data collection
By using our services, your data is automatically collected by our data processing systems when you visit the website, with most of it being technical data (e.g. IP address, browser/OS information), as well personal input during the panel registration process and managing your user account.
2. Website visits, use of related services
2.a) Purpose, agreement, processing
The information about the website visit and services related thereto is also collected in order to ensure the error-free provision of these services, for analysis purposes (see Item 4: Cookies, web analysis, tracking technology for details) and for security reasons of tracking criminal activities online and defence against hacking attempts. This data is processed on the basis of the performance of a contract to which the data subject is party (Art. 6 (1) lit. b of the GDPR), for the purposes of the legitimate interests of providing the error-free, performance of services (Art. 6 (1) lit. f of the GDPR), as well as for the purposes of defence against criminal online activities and efficient protection against hacking attempts arising from a legal obligation related thereto (Art. 6 (1) lit. c of the GDPR).
2.b) Deletion
The data collected in this regard is stored in our systems for 6 months and subsequently deleted. In case of statutory obligations, and particularly in case of administrative proceedings, the deletion period extends until the proceedings are completed, i.e. until our legal obligation ceases to exist.
3. Panel membership
In order to register as a survey participant, we require your personal information (in particular: name, surname, email address, street, postcode, place, date of birth and password), and a selection of socio-demographic information (such as sex, size of the town or city, household size, etc.). Furthermore, you disclose additional information relating to your participation in survey projects. We will primarily contact you via your email address.
3.a) Purpose, agreement, processing
3.a.1) Registration, master data
For registering on our online panel, the following personal information necessary for the registration process is requested and entered by you:
| Personal data | Name, surname, sex, email address, language |
| Address data | Street and house number, postcode, place, country |
| Socio-demographic data | Date of birth, family status, number of children, household size, education, professional status, industry, household net income, car ownership, mobile provider (optional), region/state, size of city or town |
| Account management data | Secret answer, password, mobile phone number, recruiter |
| Technical data | IP address, device, browser/OS |
The data processing consists of making a selection for the participation and evaluation of the socio-demographical characteristics for online market research projects, rather than making available the management of Marketagent user accounts, and in providing the necessary safety measures based on the performance of the contractual obligations between Marketagent.com online reSEARCH GmbH and the panellist (= survey participant) (Art. 6 (1) lit. b of the GDPR).
3.a.2) Participation in surveys
When conducting online market research projects, any personal information, including socio-demographic characteristics, personal estimations and opinions in particular, is accumulated in the evaluations and results, which means that the processed data is anonymized accordingly, making it impossible to be traced back to an individual. Accordingly, this isn’t personal information any longer and the GDPR provisions do not apply. The data is collected in the questionnaires though respondents’ input and through the additional calculation of metadata (questionnaire length, Geo-location and browser/OS information). Data processing for the purpose of compiling evaluations and the management of questionnaire data is performed based on the fulfilment of the contractual obligations between Marketagent.com online reSEARCH GmbH and the panellist (= survey participant) (Art. 6 (1) lit. b of the GDPR). Complement for Californian citizens: Results of the surveys you participated in will not be erased because you are provided with certain financial incentives as permitted by the CCPA.
3.a.3) Exchange platform
The Marketagent exchange platform provides various options for exchanging bonus points acquired using Marketagent services. When performing an exchange, you must enter the information listed below, which we’ll process and, if this is necessary for completing the exchange process, forward to our exchange partner or the bank institute performing the transaction.
| Exchange bank | Recipient data (name, IBAN) for the executing bank |
| Paypal | paypal–Account: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg |
| Skrill/Moneybookers | Moneybookers/Skrill-Account: Skrill Limited, 25 Canada Square, London E14 5LQ, England (company number 04260907) - UK |
For the contractual performance of our obligations, the transfer of data to the exchange partner is necessary (Art. 6 (1) lit. b of the GDPR). Moreover, we are bound in such cases to keep the data until the expiry of the retention period (7 years) under the tax law (Art. 6 (1) lit. f of the GDPR) and, correspondingly, it may be necessary to transfer the information to the tax authorities, as well as tax consultancy firms or auditing companies.
3.a.4) Deletion
Any information collected within this context is stored for the duration of your panel membership in our systems and permanently deleted by Marketagent when you leave the panel. In case of statutory obligations, and particularly in case of administrative proceedings, the deletion period extends until the proceedings are completed, i.e. until our legal obligation ceases to exist.
3.b) Transfer
In principle, Marketagent does not transfer your personal information, with the exception of contractual processors selected by Marketagent. In that respect, Marketagent guarantees that the same data protection levels are observed by and in accordance with the agreements entered into with the data processors. All exceptions are explicitly listed below:
| Web analysis | See Item 4 — Cookies, web analysis, Google Inc. tracking technology |
| Exchange platform partners | For performing exchange processes see Item 3.a.3 — Exchange platform |
| zopim | Plug-in with a chat feature for sending support requests to Marketagent |
| Cint – Panel management for participating in international market and opinion research projects | Our partner Cint only receives a socio-demographic dataset in pseudonymized form; inferring personal information is not possible; Cint AB, Luntmakargatan 18, SE-111 37 Stockholm, Sweden |
| Geocoding with Bing Maps | Geocoding of user record via Bing Maps Rest API (https://spatial.virtualearth.net) |
3.c) Newsletter
With your consent, we will send our newsletter to your email inbox. You may give your consent during the registration process, however this is not mandatory for Marketagent panel membership. You may unsubscribe from our newsletter mailing list at any time by disabling the newsletter subscription in the member area, via the “unsubscribe” feature in the newsletter, or by simply writing to the email address indicated in the imprint, or contacting us using one of the options in Item III — Contact, Data protection authority.
4. Website visit technical data
4.a) Cookies
Our website uses cookies to make visits to our pages appealing and to enable certain functionalities. These are small pieces of text data stored on your computer. The cookies we use are usually deleted from your hard drive after closing the browser window (session cookies). In certain cases, persistent cookies are used that stay on your computer and allow your computer to be recognized the next time you visit our site (persistent cookies). These cookies are used to save the individual choices made by the user (e.g. items added to the shopping basket) in order to restore the previous session when you re-open the page. You can find the details of the cookies used on our site and the corresponding list in our cookie disclaimer, which you must accept when visiting our website, or by clicking on the following link Cookies.
You can set up your browser to inform you when cookies are set, to let you decide each time whether to accept cookies or not, or to reject cookies altogether. If you choose not to accept cookies, the functionality of our website might be limited. In the “Help” menu in your browser, you can find an explanation on how to set up your browser accordingly and either accept or reject cookies.
4.b) Cookies
Our site uses Google Analytics, a web analysis service of Google LLC (“Google”), 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics also uses so-called “cookies”, text data stored on your computer enabling analysis of your use of our website. The data produced by these cookies about your use of this website (including a part of your IP address, however in an anonymized form) are sent to a Google server in the US and stored. Google is certified in accordance with the 2016 EU-US Privacy Shield and correspondingly guarantees a data protection level pursuant to the GDPR provisions. We have entered into a contract data processing agreement with Google. Google uses this information to analyse your use of the website to generate reports about the website activities for the website operator and to render other services related to the website and internet use. Google may also transmit this information to third parties as far as legally permissible or when third parties provide data processing services for Google. In no case can Google associate your IP address with other Google data. You can set up your browser to prevent cookies from being installed; however, we advise you that you may not be able to use all our website functionalities to their full extent in such a case. The data is permanently deleted from the Google Analytics system after 14 months, depending on the preferences you set in Google Analytics. Of course, you are entitled to all your GDPR rights (Art. 15 through 20) without limitations, and you may assert them as described in Item 6. You can find more information about handling user data in Google Analytics in the Google Privacy Policy: Google - Data privacy and security
Even in the case when third partner cookies are used, you are provided with the corresponding information in a cookie disclaimer on the pages of Marketagent services, describing the type and scope of use of these cookies, letting you decide whether to accept or reject the use of cookies. If you accepted the use of cookies (Art. 6 (1) lit. a of the GDPR), they can be used for the purpose of collecting and analysing your usage behaviour within the scope of your visit to our website. In any case, no such cookies are used before you give your consent. If you choose not to accept cookies, the functionality of our website might be limited.
4.c) Social media plug-in
We use plug-ins of the social network “Facebook” (operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA), showing a Facebook widget on the Marketagent pages. We use a two-step procedure, which lets you give your consent to the social network operator to process your personal information in acc. with Art. 6 (1) lit. a of the GDPR. Your information is only sent to the social network operator when you click on one of the icons displayed and agree to send your personal information to the social network operator. When you give such a consent, a connection between your browser and the respective social network is established.
Via the plug-in, the social network receives information about your visit to our website. If you’re logged in to “Facebook”, your visit may be connected to your social network account. Any interactions with the plug-in may be recorded by the social network operator. You can find information on the use of your personal data collected by the social network on the “Facebook” page under “Privacy” on the following link Facebook - Data Policy.
5. Data security measures
We operate our services by implementing the necessary and current security standards for web and data applications, and we guarantee that all our processors (data centres, cloud providers) will abide by these standards. In the participant area, your information is always sent over a secure SSL connection (at least 256 bit encryption).
6. Rights of the persons affected acc. to GDPR
In principle, you have the right to access the data, the right to rectification, the right to erasure, the right to the restriction of processing, the right to data portability, the right of withdrawal and the right to appeal (Art. 15 through 20 of the GDPR). You may assert these rights at any time by contacting us with your concern. The contact possibilities are listed in Item III — Contact, Data protection authority.
If you believe that the processing of your data violates privacy laws or that your rights under the data protection regulation have been violated in some other way, you may lodge an appeal with the supervisory authority. In Austria, this is the Data Protection Authority (Item III — Contact, Data protection authority).
7. Underage use
To participate in the surveys that we conduct, you must be at least 14 years of age, for which purpose you must submit a copy of a photo ID if requested.
III) Contact, Data protection authority
GDPR - Marketagent contact person
Person responsible: Marketagent.com online reSEARCH GmbH, Mühlgasse 59, 2500 Baden
Representative: Master Thomas Schwabl (GF)
Data Protection Officer: Master Florian Folkmann
tel: +43 2252 909009
mail: dataprotection@marketagent.com
web: https://www.marketagent.com
Data protection authority: Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna
tel: +43 1 52 152-0
mail: dsb@dsb.gv.at
web: https://www.dsb.gv.at
To display the PDF version of our privacy policy, you can use Adobe Acrobat Reader:
Cookies
What is a cookie?
A cookie is a text file with number codes that are sent to your browser from our server and saved on your hard drive. You have the option of setting up your browser so that it notifies you when you receive a cookie. Then you can decide whether to accept it or not. You must accept cookies on all Marketagent sites, where you will be asked to register or where other data will be collected. Otherwise the functions and services of Marketagent are not guaranteed. None of these cookies contain your password or similar in a text form. This makes your data safe from abuse.
You can find more on the Privacy Policy of Marketagent in our Terms.
Are cookies still better for your Company's image? (TechWeb, 16. March 1998)
The consulting services for IT issues of the Energy Ministry of the USA (www.doe.gov) has published an information sheet that removes all second thoughts of data protection officials regarding the so-called cookies.
Cookies enable recording visits of internet users on certain web pages. Claims that cookies enable revealing passwords, credit card numbers and software on your computer are unreasonable, according to the information sheet. Information collected with help of cookies can be in fact mostly IP addresses, which browser and operating system the user uses, and can also be revealed by using protocol data of a server. "With help of cookies, a server can neither find out the user's name and his email address nor any information about the used computer", explains the information sheet.
You can find more on the Privacy Policy of Marketagent in our Terms.
Are cookies still better for your Company's image? (TechWeb, 16. March 1998)
The consulting services for IT issues of the Energy Ministry of the USA (www.doe.gov) has published an information sheet that removes all second thoughts of data protection officials regarding the so-called cookies.
Cookies enable recording visits of internet users on certain web pages. Claims that cookies enable revealing passwords, credit card numbers and software on your computer are unreasonable, according to the information sheet. Information collected with help of cookies can be in fact mostly IP addresses, which browser and operating system the user uses, and can also be revealed by using protocol data of a server. "With help of cookies, a server can neither find out the user's name and his email address nor any information about the used computer", explains the information sheet.
| First Party Cookies | Source | Purpose |
|---|---|---|
| ASP.NET_SessionId | marketagent | Enables the user to use our site and the web servers can respond to his/her actions. |
| .AspNet.ApplicationCookie | marketagent | Enables the user to use our site and the web servers can respond to his/her actions. |
| __RequestVerificationToken | marketagent | Anti Forgery |
| cookie | marketagent | traffic load balancing |
| ma_cookieAccept | marketagent | Record cookie acceptance |
| ma_ref | marketagent | for recruter |
| ma_ugc | marketagent | internal tracking and analytics |
| RVIDExtId | marketagent | internal tracking and analytics |
| idsrv | marketagent | Marketagent Authentication |
| SignInMessage | marketagent | Marketagent Authentication |
| _ga | marketagent | Google Analytics |
| _gat | marketagent | Google Analytics |
| _gid | marketagent | Google Analytics |
| __ar_v4 | marketagent | Google Ads |
| __zlcmid | marketagent | zopim usage tracking |
| Third Party Cookies | Source | Purpose |
|---|---|---|
| __cfduid | zopim | zopim |
| ADATA | zopim | zopim |
| ANID | Google Ads tracking and analysis | |
| CONSENT | Record Google Cookie acceptance | |
| HSID | Google Authentication | |
| IDE | Google Ads | |
| NID | Google Settings | |
| SID | Google Services | |
FAQ for survey participants
What do I have to do to participate in surveys?
Simply register as a participant at Marketagent and we will invite you to participate in surveys at irregular intervals via email or optional browser/app notification.
How much does a registration and participation at Marketagent cost?
Registration and participation in surveys are always free of charge. On the contrary: You can even earn cash.
When and how often do I receive surveys?
The invitation to surveys occurs by random selection. In other words, our system randomly accesses our address pool and selects the appropriate number of participants – which is necessary for methodological reasons. Often, however, participants shall also meet certain requirements (e.g. age and gender). Meaning, from time to time there are larger gaps between the surveys, but then things can move very quickly.
Can there be more than one person registered under the same email address?
No! Only one person can be registered with one email address.
How long does it take to answer a survey?
It depends strongly on the kind and length of the survey and can last up to 20 minutes. The amount of the indemnities however always depends on the length of the survey.
What can I earn at Marketagent?
For every completed questionnaire your account will be credited with indemnities in the form of points. The amount of indemnities is varies from survey to survey and depends on the kind of survey and length of the questionnaire. Participation in each survey is of course always optional and not mandatory.
In our Exchange Area, you can convert the survey points into cash or vouchers. We will always inform you about the amount of the indemnities.
Why should I register at Marketagent and participate in surveys?
- I already receive bonus points credited to my account for my registration.
- I get indemnities in the form of Marketagent points that I can convert into cash or vouchers.
- Your answers will be kept as strictly confidential and will never be passed on or published in association with your name or address information. For further questions regarding this issue, follow the [LINKPPS]Privacy Policy[LINKPPE] link
- I get a real chance to influence the world around me
- With my points I can support a good cause
- The participation is totally free.
Is my information at Marketagent safe?
Your registration information will be stored in the Marketagent computing center and protected from access by strangers in accordance with the latest security standards. We guarantee that we always follow the latest standards of data protection.
Will my personal information be published?
You personal information, sociodemographic values, attitude and opinion will never be published in association with your name or your address information. They serve only for forming the collected data in order to question the right target groups for our clients and to recognize strategic trends. Our clients are only interested in information of larger collectives.
- We never give away your email address to the clients. We will only contact you to participate in the surveys.
- We will never contact you for advertising purposes. We will never try to sell you something. We are only interested in your opinion.
- Your information and opinion will never be passed on or published in association with your name or address data. Our clients are interested only in the collected data.
How do I get my money?
For participating in a survey, you will be rewarded Marketagent points to your personal account. In our Exchange Area, you can exchange them any time for cash or products or services by our cooperation partners. There is always the possibility of donating the collected sum. You simply visit our Exchange Area and choose between the offers. If you choose to convert your points into money, the sum will be transferred to your bank account. Please note, that with a transfer on your personal account with an amount lower than € 15,- , a service fee of € 1,- will be deducted.
What can I get for my Marketagent points?
In our Exchange Area, you can convert the survey points into cash or vouchers or use them for public-benefit purposes. The exact offer on payment alternatives and the exchange ratio is available in our Exchange Area.
When will the points for surveys with cooperation partners be credited?
For administrative reasons, we can only credit the points for projects with cooperation partners as soon as these have closed the survey completely. That depends on how long the survey has been active and how many members have participated. Your points are stored on your account and shall be credited them as soon as possible.
Why am I unable to redeem my points even though I have collected enough points/have already participated in surveys?
In order to make an exchange, you shall have at least participated in one survey and received the compensation. profile extensions are not considered.
When do I obtain the points for recruiting a friend?
The points for recruiting a person are credited automatically when this person has responded to a survey and received the compensation. A profile extension is not considered.
Do I have to participate in each survey?
Before each survey, you will be informed, which form of payment you will receive for participating. After that you can decide whether you want to participate or not. This way you can turn down a survey.
How fast do I have to answer the surveys?
The maximum response time is different for each survey and depends on the urgency of the information needed by our client. For email surveys, you usually get a few days’ time. You always see the exact time in the beginning of the survey. However, it can happen that a survey is closed early, because of a sufficient number of participators. The earlier you participate, the larger is your chance to be on time.
For how long will my information be saved?
As long as you are logged on as a registered member, your registration information will be locked and administered in our database. Access to these data is secured from access of a third party with our most modern security standards. If you decide to end your participation, all the data associated with you will be irreversibly deleted. Your opinion in our surveys will be automatically deleted after analysis.
How can I unsubscribe?
If you wish to end your active participation in Marketagent, you can unsubscribe at any time and with immediate effect. Your data will be put inactive in our database for 14 days, and, from this point on, you will no longer be contacted by us. Within this period, you can swap any points credit in our exchange market, then your data will be deleted from our database.
Who receives my information?
The information in direct connection with yourself will never be passed to a third party. Our clients are interested only in information and opinions of larger collectives (e.g. women from Chicago above the age of 14). Your information will also not be passed on for advertising or sale purposes. Our clients are all businesses and communities of interest with need of information, especially in the fields of trade, industry, media, telecommunication etc. We will only contact you for participation in surveys.
What happens with a questionnaire?
As soon as you return the complete questionnaire, your information will be accepted in a database and saved until the end of the survey. Subsequently, an automated analysis in the form of tables and graphs follows. Your questionnaire will be deleted from our system after a certain time, i.e. your opinion will not be saved in our system.
Are there any exclusion conditions for participating in surveys?
For participating in our surveys, the minimum age is 14.
Do I have to change or adjust my personal information over time?
Email addresses and cell phone numbers change, people change the residential addresses or banks, as well as their interests and with marriage you suddenly get a new name. To keep the database up-to-date, it is necessary to update your databases regularly. So we would appreciate if you would update your personal information after each change. We will also annually remind you to update your information.
Contact
Marketagent.com online research GmbH
Mühlgasse 59
A-2500 Baden
T: +43 2252 909 009
E: info@marketagent.com
E: info@marketagent.com
commercial register no.: 206987v
UID-number: ATU51784902
DVR-number: 3000570
UID-number: ATU51784902
DVR-number: 3000570
Marketagent.com Slowenien
Linhartova ulica 10
SI-2000 Maribor
E slovenija@marketagent.com
Why does your information have to be correct?
Your data have to be correct & complete, because ...
- ...Your email address and your password enable you to access our system. This combination protects your data against misuse by any unauthorized third parties.
- ...Your email address is the only way for us to communicate with you and the only way for you to participate in email surveys.
- ...to your residential address for shipping product samples and gift coupons.
- ...your sociodemographic characteristics and your personal settings are the basis for participating in market research projects
Please note to keep your data and password secret!